Terms & Conditions

COVID-19

Risk Management Rules

Boomerang has implemented the following changes to protect our customers and staff team following guidance from the government, HSE (Health and Safety Executive) and BALPPA (British Association of Leisure Parks, Piers and Attractions)

  • We are reopening with a reduced capacity of less than 40% for both children and adults.
  • Full risk assessments have been carried out in line with government and BALPPA guidelines to protect all our customers and employees.
  • All staff have received COVID-19 training on how guidelines are being applied in Boomerang.
  • Increased cleaning systems and schedules will be in place throughout the day. After each session we will be carrying out additional cleaning requirements in all areas of the Centre using antibacterial/antiviral cleaning products.
  • Hand sanitizer must be used both on entry to the centre and prior to entering the rooms. Sanitizing stations will be available around the centre to facilitate this.
  • We reserve the right to carry out temperature checks upon arrival to the Centre.
  • Your contact and booking information will be retained to comply with “Test and Trace”
  • All room bookings will be taken online via our online booking app.
  • Sessions booked for the main play and interactive room will be for 90 minutes. This session time is for play, eating and drinking.
  • Sessions booked for the sensory room will be for 90 minutes. This session time includes one hour in the sensory room and 30 minutes for food and drink.
  • Once sessions are booked they cannot be refunded or transferred to another session.
  • We are operating with a restricted menu and given the time restrictions we are asking that you place any food orders within the first 40 minutes of your session.
  • Tables and chairs have been set out in line with guidance to comply with social distancing measures, please do not move them.
  • Please do not attend your session if you are feeling unwell or are exhibiting any symptoms of COVID-19
  • When using our facility, you will be required to maintain a social distance of 1m+ whenever possible.
  • In line with current guidelines every guest over 11 years will be required to wear a face covering. You will not be required to wear these when you are seated and eating/drinking.
  • Please arrive no more than 5 minutes prior to the entry time detailed on your booking. This is to allow for enhanced cleaning and sanitizing in all our rooms before the next session starts.
  • Please be aware that there may be a short delay on entry due to the increased safety guidelines we are adhering to. o To protect all our customers we are not able to permit entry before your allocated time.
  • It is the customers responsibility to arrive on time for their session.
  • All customers will be required to vacate the building promptly at their allocated leaving time.
  • We reserve the right to ask visitors to leave before the end of their play session if they are not adhering to our rules of play or Covid-19 rules.
  • We are implementing considerable Covid-19 safety, hygiene and social distancing measures, but we cannot guarantee that adults or children will not come into contact with each other whilst visiting the Centre.
  • Due to the reduced capacity restrictions in place we have had to implement an increased charge for all children and additional adults.
  • We have also had to increase the cost of sensory room bookings due to the limited capacity restrictions. o Booking a session is acceptance of our rules of play and COVID-19 rules.

Book your play session with us

  • You can only attend Boomerang by booking a session via our online app.
  • Sessions booked for the main play and interactive room will be for 90 minutes. This session time is for play, eating and drinking.
  • Sessions booked for the sensory room will be for 90 minutes. This session time includes one hour in the sensory room and 30 minutes for food and drink.
  • Once sessions are booked they cannot be refunded or transferred to another session.

The Boomerang Management Team 1st October 2020

To ensure you have an enjoyable experience when visiting us

  • Please arrive no more than 5 minutes before your session and queue up outside.
  • Upon arrival, you will be asked for your booking details which will be used for COVID track and trace.
  • We will carry out temperature checks for each arrival to ensure you are well enough to enter.
  • Please be aware that there may be a short delay on entry due to the increased safety guidelines we are adhering to.
  • To protect all our customers we are not able to permit entry before your allocated time.
  • It is the customers responsibility to arrive on time for their session.
  • All food orders must be made within the first 40 minutes of your session start time. This will ensure we can process orders within the limited time frame available. Tables will be allocated on a first come first served basis
  • In line with government guidelines every customer 11+ will be required to wear a face covering. You will not need to wear these when you are seated and eating and drinking.
  • We respectfully ask that you follow social distancing whilst in our centre.
  • There will be stickers to help implement this as well as our tables being arranged to comply with social distancing. (Please do not move tables or chairs)
  • All customers will be required to vacate the building promptly at their allocated leaving time.
  • Once sessions are booked they cannot be refunded or transferred to another session.
  • We reserve the right to ask visitors to leave before the end of their play session if they are not adhering to our rules of play or Covid-19 rules.